CAR HIRE DEBACLE

<p>After dealing with an incompetant claims advisor at SA Underwriters I was then transferred to someone at their underwriting department because my query is an underwriting query. Spoke to Zayjoon (not sure of the spelliing) and she is a manager there and according to her, its the clients responsibility to ask for any value added product when taking out a policy. I understand the concept of value added products and I should think as a consumer looking to take out a product I am to be furnished with enough information to make an informed decision before taking out cover. At no point was car hire option offered to me and as a lay man on the street, I assumed that since its not offered it must be included in my comprehensive cover. According to my insurer I was supposed to know that I do no have car hire and asked for it, i dont not agree with this and know that it was supposed to be offered to me as a consumer.</p> <p>I have made it clear to SA Underwriters that the next step I'm taking is the Ombudsman route as I know that I am not being treated fairly, whether the onus lies on the insurer or the broker to give me enough information to make an informed decision based on my needs or not, they can sort that out themselves. I am approaching the Ombudsman if this in not resolved by close of business.</p>