I
Ivan
1 reviews | Active since Sept 2025
28 Oct 2025, 15:51
Car Claim Insurance
My car was involved in an accident and my claim was declined due to my wife not having a license for more than 12 months. My claim was submitted on the 22nd September 2025. Was only rejected only on the 21st October 2025. I need SAU to bring my car back and still today my car dont know where it is. Such poor service, no communication, you make your own follow ups. And even when you make your own follow ups the is no proper explaination. I regret the day i took this useless Insurance cover with this company.
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SA Underwriting Agencies (Pty) Ltd's replyOfficial
28 Oct 2025, 16:55Dear Ivan,
Thank you for bringing the matter to our attention
We confirm that the claims team contacted you on the 22nd of October to confirm that the vehicle will be returned to you.
Out team will contact you again to discuss the return of the vehicle, unfortunately your claim remains rejected due to a breach of the policy terms & conditions.
At SAU, we welcome all feedback, both positive and constructive, as it helps us continuously enhance the service we provide.
Kind regards,
The SAU Team
We Dare to Deliver!
Thank you for bringing the matter to our attention
We confirm that the claims team contacted you on the 22nd of October to confirm that the vehicle will be returned to you.
Out team will contact you again to discuss the return of the vehicle, unfortunately your claim remains rejected due to a breach of the policy terms & conditions.
At SAU, we welcome all feedback, both positive and constructive, as it helps us continuously enhance the service we provide.
Kind regards,
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply28 Oct 2025, 16:55
Official
Dear Ivan,
Thank you for bringing the matter to our attention
We confirm that the claims team contacted you on the 22nd of October to confirm that the vehicle will be returned to you.
Out team will contact you again to discuss the return of the vehicle, unfortunately your claim remains rejected due to a breach of the policy terms & conditions.
At SAU, we welcome all feedback, both positive and constructive, as it helps us continuously enhance the service we provide.
Kind regards,
The SAU Team
We Dare to Deliver!
Thank you for bringing the matter to our attention
We confirm that the claims team contacted you on the 22nd of October to confirm that the vehicle will be returned to you.
Out team will contact you again to discuss the return of the vehicle, unfortunately your claim remains rejected due to a breach of the policy terms & conditions.
At SAU, we welcome all feedback, both positive and constructive, as it helps us continuously enhance the service we provide.
Kind regards,
The SAU Team
We Dare to Deliver!