car accident insurance

Dear Lungile, 
 

Thank you for reaching out and bringing your concerns to our attention. 

We sincerely regret that your recent experience with SAU has not met your expectations. 

Please be assured that we take all feedback seriously and strive to provide every client with a professional and supportive service, especially during stressful times such as a claim. 

Unfortunately, as explained, the delays emanate from the South African Police Services and we are unable to obtain the necessary information to finalise your claim. 

We acknowledge your concerns regarding the communication delays and service experience you’ve outlined. 

We appreciate your patience and understanding in the interim and are committed to resolving the matter appropriately.

 

Kind regards, 

The SAU Team

We Dare to Deliver!