1 reviews | Active since Mar 2009
Beware of SA Underwriters Insurance co and Compare Guru
I assisted one of my ex employees to get an insurance quote for a new car he was buying.
First Complaint: I contacted CompareGuru who gave me a quote of 1192.55 including Autassist but less R45 broker fee as apparently they do not charge this. So their quote was R1147.55. In the Welcome Letter policy doc all of a sudden the premium was R1183.62 including Autassist. Why the discrepancy?
Second Complaint: The quote for R1147.55 was for a regular driver. The question asked was would he be the most regular driver. I confirmed this. "Most regular driver" meaning that he would be the main driver but not the only driver. I have heard the recording and this was also confirmed in the underwriting question no. 19. Who is the regular driver of The Vehicle?... the correct name and ID no are listed once again confirming this quote was done on a regular driver. Obviously they had to confirm all the details with my ex-employee before underwriting. When I got a copy of the policy schedule 22.11.2019 it states pg 8 - regular driver - his name and ID, no named drivers listed but I saw on page 7 that the policy had changed to named driver. This means the price of the policy cost should have come down but it had not. It is a risk to have a named driver policy and when I asked for the policy document to be corrected, I was told that the premium would now go up as "regular driver policy" was more expensive and would now be R1250.35. How is it possible that I got a quote for a regular driver, the premium did not go down when it was changed to named driver but went up again because we wanted it to be a regular driver policy? Beware, nothing is as it seems with this SA Underwriting Agencies (SAU) and CompareGuru.
