HG
Harry G
1 reviews | Active since Dec 2010
06 Dec 2022, 12:30
Bad slow service ***
I've submitted a claim on 5th September 2022 and have submitted all relevant information required by the insurance but they keep on delaying the process. I'm waiting now 3 months for a response from them but it's always a delay from service providers which are out of my hands. The service is really terrible to wait 3 months for a claim to be finalized.
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SA Underwriting Agencies (Pty) Ltd's replyOfficial
08 Dec 2022, 14:04Dear Harry boche G
We acknowledge receipt of your message and are sorry that you are unhappy with the processing of your claim.
We wish to confirm that the matter is not a service issue.
As a financial service provider SA Underwriting Agencies undertakes to settle all valid claims.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As part of the validation process the Insurer has requested certain information from your service providers.
However, these service providers are not forthcoming with the requested information and we therefore cannot continue with the validation process. The delays unfortunately stem from the service provider’s refusal to co-operate.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As part of the validation process the Insurer has requested certain information from your service providers.
However, these service providers are not forthcoming with the requested information and we therefore cannot continue with the validation process. The delays unfortunately stem from the service provider’s refusal to co-operate.
Rest assured that we want bring the matter to a close as eagerly as yourself and will continue our attempts to complete the validations.
Our claims team has, and will continue to provide you with regular feedback and will also notify you immediately should the situation change.
Kind Regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply08 Dec 2022, 14:04
Official
Dear Harry boche G
We acknowledge receipt of your message and are sorry that you are unhappy with the processing of your claim.
We wish to confirm that the matter is not a service issue.
As a financial service provider SA Underwriting Agencies undertakes to settle all valid claims.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As part of the validation process the Insurer has requested certain information from your service providers.
However, these service providers are not forthcoming with the requested information and we therefore cannot continue with the validation process. The delays unfortunately stem from the service provider’s refusal to co-operate.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As part of the validation process the Insurer has requested certain information from your service providers.
However, these service providers are not forthcoming with the requested information and we therefore cannot continue with the validation process. The delays unfortunately stem from the service provider’s refusal to co-operate.
Rest assured that we want bring the matter to a close as eagerly as yourself and will continue our attempts to complete the validations.
Our claims team has, and will continue to provide you with regular feedback and will also notify you immediately should the situation change.
Kind Regards
The SAU Team
We Dare to Deliver!