Bad services and a delay claim feedback.

Good day

I have had the most bad services from SAU. I'm currently insured with SAU for my building plus content. My property was broken into the beginning of March 2025, my belongings were ******. I reported the to matter with them but still to date I'm taken to pillar to post for them to finalize or give out of the claim.

The consultant named Nosipho Magubane is so unprofessional. Lacks basic consumer service, I would call with the intention to do a follow up, one of her colleagues would pick up ask me security questions and inform that Nosipho is busy would call me after. A day would pass without hearing anything from her. The following day same thing happens call ask for her, you be informed that she is busy or on lunch and that she will get back to you and won't get back to you.

I have reported such uncalled for behavior to the supervisor Mr A Mkhize but I still receive the treatment from Nosipho.

I honestly feel like this insurance company is a fly-by-night. Still to date I'm awaiting loss adjustor reported or feedback. I'm unsure or not informed to why is it taking long. In the waiting process nobody from SAU called me to find out about my safety, my burglar gate and door was damaged. I slept two days without both being locked but no member from the company called to find out about my safety or fixing the burglar gate and door while I was waiting for the claim to be processed.

I'm extremely unhappy with the services received from SAU. I advise insurance seekers to stay away from this insurance company 😞😞