SV
Susanna V
1 reviews | Active since Sept 2022
06 Feb 2025, 07:33
Bad service from Pamela and Helen
On the 23 January 2025 I contact them I spoke with Pamela I want to cancel my policy and refund me in 5 to 7 working days. On the 4 February 2025 I phone again spoke with Helen she cancel my policy but No refund yet. I ask her a supervisor must phone me until today no refund or phone call there promises is empty. I can just say thank you I never claim from them
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SA Underwriting Agencies (Pty) Ltd's replyOfficial
14 Feb 2025, 15:12Good day Susanna
Thank you for bringing the matter to our attention.
Our apologies for any miscommunication or perceived delays.
We confirm that your Broker and the SAU team have resolved the issue and the refund has been processed.
Kind regards
The SAU Team
We Dare to Deliver
Thank you for bringing the matter to our attention.
Our apologies for any miscommunication or perceived delays.
We confirm that your Broker and the SAU team have resolved the issue and the refund has been processed.
Kind regards
The SAU Team
We Dare to Deliver
SA Underwriting Agencies (Pty) Ltd's reply14 Feb 2025, 15:12
Official
Good day Susanna
Thank you for bringing the matter to our attention.
Our apologies for any miscommunication or perceived delays.
We confirm that your Broker and the SAU team have resolved the issue and the refund has been processed.
Kind regards
The SAU Team
We Dare to Deliver
Thank you for bringing the matter to our attention.
Our apologies for any miscommunication or perceived delays.
We confirm that your Broker and the SAU team have resolved the issue and the refund has been processed.
Kind regards
The SAU Team
We Dare to Deliver