GS
Gwendoline S
1 reviews | Active since Oct 2020
19 May 2023, 14:22
Bad service
I have a debit order with SAU and last month my debit order bounced, I then called them and let them know when to debit my account, but instead they debited on a different day causing me to pay failed debit order fees. I then wrote to them and requested that they pay the fees as it is their fault and not mine ,but till today i haven't heard any feedback from them . This gives me chills as to what will happen at claim stage if they are not responding now.
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Replies (1)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
23 May 2023, 09:31Dear Gwendoline shonisani S
Thank you for your message. We want to apologise for any issues regarding the debits that were raised.
However, as advised you previously, kindly note that changes or amendments to your policy are handled by your Broker.
Should you require any amendments to your policy or the debit order please contact your Broker on ***. Their contact details also appear on your policy schedule.
We can confirm that our admin department has asked your Broker to contact you to resolve the matter
Please let us know if there is any other way we can assist.
Kind Regards
The SAU Team
We Dare to Deliver!
Thank you for your message. We want to apologise for any issues regarding the debits that were raised.
However, as advised you previously, kindly note that changes or amendments to your policy are handled by your Broker.
Should you require any amendments to your policy or the debit order please contact your Broker on ***. Their contact details also appear on your policy schedule.
We can confirm that our admin department has asked your Broker to contact you to resolve the matter
Please let us know if there is any other way we can assist.
Kind Regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply23 May 2023, 09:31
Official
Dear Gwendoline shonisani S
Thank you for your message. We want to apologise for any issues regarding the debits that were raised.
However, as advised you previously, kindly note that changes or amendments to your policy are handled by your Broker.
Should you require any amendments to your policy or the debit order please contact your Broker on ***. Their contact details also appear on your policy schedule.
We can confirm that our admin department has asked your Broker to contact you to resolve the matter
Please let us know if there is any other way we can assist.
Kind Regards
The SAU Team
We Dare to Deliver!
Thank you for your message. We want to apologise for any issues regarding the debits that were raised.
However, as advised you previously, kindly note that changes or amendments to your policy are handled by your Broker.
Should you require any amendments to your policy or the debit order please contact your Broker on ***. Their contact details also appear on your policy schedule.
We can confirm that our admin department has asked your Broker to contact you to resolve the matter
Please let us know if there is any other way we can assist.
Kind Regards
The SAU Team
We Dare to Deliver!