NN
Njesie N
1 reviews | Active since Mar 2025
03 Apr 2025, 20:15
Bad experience with this insurance
Bad experience, since from January 2025 my claim not finalised and no feedback. This insurance is bad shame
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Replies (2)0
Replies (2)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
07 Apr 2025, 10:18Dear Njesie Diamos N
Thank you for your message
We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims, however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
Thank you for your message
We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims, however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
SA Underwriting Agencies (Pty) Ltd's reply07 Apr 2025, 10:18
Official
Dear Njesie Diamos N
Thank you for your message
We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims, however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
Thank you for your message
We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims, however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
NN
Njesie N's updateReviewer Update
07 Apr 2025, 10:35Nothing was requested from and the team never contacted me. The last time I was contacted it was when the car was written off after that I never received a call from insurance team. I am the one who have been calling to ask update on the progress. The matter has been with loss adjust from beginning of February 2025 and I even request the team to find out what is outstanding because on my side nothing was requested. Please can we finalise the matter please.
NN
Njesie N's update07 Apr 2025, 10:35
Reviewer Update
Nothing was requested from and the team never contacted me. The last time I was contacted it was when the car was written off after that I never received a call from insurance team. I am the one who have been calling to ask update on the progress. The matter has been with loss adjust from beginning of February 2025 and I even request the team to find out what is outstanding because on my side nothing was requested. Please can we finalise the matter please.