Bad experience and worst customer service

I have an incident where my motor vehicle ran into a pothole on the 4th of January 2018. This was certify as an accident by Auto Mobile Association. I call SAU as my insurance, they dispatch the towing truck the same night. The following morning( 05 January 2018) they called me to found out where is my car been taken to. I said I don't know.

They hired the car for me as stipulates on my policy. The claim was declined, they did not informed me instead I received the text message from the rented car dealer, demanding that I should return their vehicle.

I have been sent from pillar to post from this company, They left me to deal direct with the panelbeating company knowing very well that, they have not paid the storage fee required as the vehicle will not be fixed by the dealer. They terminated the courtesy car before updating me on the developments and whilst my car was still under their care.

I had to extend the courtesy car agreement on my own account, as they refuse to pay until the car is back into my hands.

This is the selfish insurance company with their staff of Trevor Mokgadi Troy Sekoto Ncebakazi. All these people I called on one number( 011 ********** )

I have been dealing with the above people and Mokgadi busy passing the bug yet she was the one cancelling the car hiring services before verifying with me if I know of the new development and the conclusion by SAU not to repair the car.

The policy have a VOLUNTARY ASSESS clause, which I thought it mean, I will pay access if I want to.

Mokgadi let me drive all the way to collect my car knowing very well that, the panelbeating company will not release the vehicle before they see payment in their account.

After spending the whole week calling them and doing my own follow up of which form part of customer service, my airtime, my time, my petrol for nothing because of some *********** people who hides behind their fingers, now I have to pay R1260.00 for the extension of the car hire service from my own pocket, yet my vehicle is still with Proline Auto Body who was appointed by them.

Now everything has to be done by me, yet my premium is valid until 31 January 2018. I am wondering what does it covers then because now I am paying from my own pocket.