ARE THERE REPAIRS ON MY VEHICLE NOT TAKEN SERIOUS BECAUSE I AM A WOMAN?

I have an EXTREMELY BAD experience with SAU and Northern Cape panel beaters. I logged a claim on the 08 of January 2025 with SAU, the claim was authorised in February 2025. The panel beater of SAU's choice arranged that I book the car in on the 3rd of March 2025, according to the panel beater the parts were already ordered and received, I paid deposit for the parts.

My vehicle is still with that Northern Cape panel beater; it is now a 3rd Month. On Monday the 2nd of June 2025 I was informed by Ms.Mokgadi Magonare that the vehicle is in a wash bay, she also forwarded pictures from the panel beater and that the vehicle is ready for collection. On the 3rd of June 2025 I went to the panel beater to collect my car. To my surprise the vehicle is standing there neglected, abandoned and filthy dirty. Poor repairs, they did not align the bonnet and the fender properly. The black rubber that goes between the bumper and the bonnet is short, it does not go from one side to the other, there are gaps and definitely water will go through those gaps into the lights.

I complaint about this before. I was told it is fixed, and they bought a new rubber but still the water will go through that short rubber. I am told that my battery is dead, which battery will not die after standing for 3 months. My battery was not giving problems before I took my vehicle to Northern Cape panel beaters. How is the dead battery my problem when you kept my car neglected for 3 months.

Ms. Mokgadi Magonare is the one who's been dealing with this matter since I started complaining from last month about the poor service and unprofessional work done on my vehicle. Yesterday as soon as I got back from Northern Cape Panel beaters, I sent Mokgadi an e-mail until now I have not received any response from her.

I want to know the following: what is the next step regarding my car, I want my car professional repaired and that is the reason I pay insurance. What criteria did they use to choose a non-competent and unprofessional panel beater as Northern Cape panelbeaters to repair my car, these people have no care for my vehicle. Why is this panel beater disregard and have no respect for my car, IS IT BECAUSE I AM A BLACK WOMAN? I NEED HELP PLEASE ASSIST, I WANT MY CAR BACK IN GOOD CONDITION.