Appalling service.

Good day SAU,

Please be advised that we have been entirely understanding and lenient towards the claims process. Kindly put yourselves in our shoes, it has take 6 months to process a claim. I have been understanding and waiting for the process to unfold whilst my life is being inconvenienced. A request to assist with a courtesy vehicle as an act of goodwill from yourself was made however you rejected it. On a month to month bases I am paying the bank as it is an obligation that I have and it has nothing to do with you however my life is at standstill.

You have made multiple promises that the claims committee is going to sit and decide on the matter however you are not bothered to give an update. Who would want to do business with SAU if your clients are treated like numbers. What about your client’s livelihood. We have families that are reliant on those vehicles. Your processes should not influence my life, 6 months is unjustifiable. Claim Number: CLM***