Accident claim

I am not satisfied with the level of service provided. I have had an open claim since August 2025, and to date there has been no meaningful progress or resolution. Furthermore, I have not received adequate updates, and my follow‑up emails have gone unanswered, with no confirmation of receipt. This ongoing delay is significantly affecting me, as I currently do not have access to my vehicle and am still required to continue paying for the car. I would appreciate an urgent update on the status of this claim, including a clear explanation for the delay and a definite timeline for resolution.