SM
Skhumbuzo M
1 reviews | Active since Oct 2023
05 Oct 2024, 15:41
A sad customer
Im very sad customer about Sau service they've got poor service ,I submitted my claim early August and all documents they requested were given to them,and they were updating me,The time goes on I never received any feedback I then wrote email to them even now they didn't respond to that email ,I'm very sad and disappointed about this treatment this is the only car that I'm using
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SA Underwriting Agencies (Pty) Ltd's replyOfficial
09 Oct 2024, 11:12Dear Skhumbuzo M
Thank you for your message.
We are sorry you feel that the claim validation is taking longer than expected.
Kindly note that due to the circumstances of the claim and the injuries sustained by the 3rd party, our team must conduct a complete validation in order to finalise the claim.
The validations are necessary to help defend you and the Insurer against any liability matters.
The validations will also help determine the cause of the incident and if the loss falls within the scope of the contract.
We have appointed an independent loss adjuster to assist with this and they are in contact with you.
They may request further information from you and we ask for your patience and co-operation in this regard.
Please feel free to contact our claims team should you have any further queries
Kind regards
The SAU team
We Dare to Deliver!
Thank you for your message.
We are sorry you feel that the claim validation is taking longer than expected.
Kindly note that due to the circumstances of the claim and the injuries sustained by the 3rd party, our team must conduct a complete validation in order to finalise the claim.
The validations are necessary to help defend you and the Insurer against any liability matters.
The validations will also help determine the cause of the incident and if the loss falls within the scope of the contract.
We have appointed an independent loss adjuster to assist with this and they are in contact with you.
They may request further information from you and we ask for your patience and co-operation in this regard.
Please feel free to contact our claims team should you have any further queries
Kind regards
The SAU team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply09 Oct 2024, 11:12
Official
Dear Skhumbuzo M
Thank you for your message.
We are sorry you feel that the claim validation is taking longer than expected.
Kindly note that due to the circumstances of the claim and the injuries sustained by the 3rd party, our team must conduct a complete validation in order to finalise the claim.
The validations are necessary to help defend you and the Insurer against any liability matters.
The validations will also help determine the cause of the incident and if the loss falls within the scope of the contract.
We have appointed an independent loss adjuster to assist with this and they are in contact with you.
They may request further information from you and we ask for your patience and co-operation in this regard.
Please feel free to contact our claims team should you have any further queries
Kind regards
The SAU team
We Dare to Deliver!
Thank you for your message.
We are sorry you feel that the claim validation is taking longer than expected.
Kindly note that due to the circumstances of the claim and the injuries sustained by the 3rd party, our team must conduct a complete validation in order to finalise the claim.
The validations are necessary to help defend you and the Insurer against any liability matters.
The validations will also help determine the cause of the incident and if the loss falls within the scope of the contract.
We have appointed an independent loss adjuster to assist with this and they are in contact with you.
They may request further information from you and we ask for your patience and co-operation in this regard.
Please feel free to contact our claims team should you have any further queries
Kind regards
The SAU team
We Dare to Deliver!