1 reviews | Active since Aug 2013
A painful refund experience
I have been insured with SAU for slightly over two years with one claim registered and the service was great. I recently sold the insured car on the 30th of June and called in to cancel on the 31st. Requested for the refund since I pay in advance and for obvious reason that I don't have the item (car) anymore. I called in to follow up on the refund, only to realise that it was only authorised on the 3rd of June and will take up to 7 working days to refund. I spoke to Nathaniel Nicholson who could not give me a date and was really nonchalant or less interested in listening or answering direct concerns. This is not the first time I'm querying a refund and it is a painful experience every time. I have never missed a premium, so why is paying so difficult
Thank you for bringing this to our attention, and please accept my sincere apologies for the inconvenience you’ve experienced.
First, I’d like to acknowledge your long-standing relationship with SAU and thank you for your continued loyalty. We truly appreciate that you've consistently maintained your premiums, and we’re pleased that your previous claim experience was a positive one.
With regard to your refund, I can confirm that the payment was processed earlier today. You should have received an SMS confirming this a few minutes ago. The refund was made via immediate payment, so the funds should now reflect in your account. If you have not received the SMS or if the funds have not yet appeared, please let us know so we can follow up without delay. I sincerely regret the frustration caused by the delay and the challenges you've encountered when following up. Your feedback about your recent interaction has been noted and will be addressed internally. We aim to handle every query with urgency and care, and I apologise that we fell short of that in this instance.
Should you require any further assistance or confirmation, please don’t hesitate to reach out to us. The SAU Team
We Dare to Deliver
Thank you for bringing this to our attention, and please accept my sincere apologies for the inconvenience you’ve experienced.
First, I’d like to acknowledge your long-standing relationship with SAU and thank you for your continued loyalty. We truly appreciate that you've consistently maintained your premiums, and we’re pleased that your previous claim experience was a positive one.
With regard to your refund, I can confirm that the payment was processed earlier today. You should have received an SMS confirming this a few minutes ago. The refund was made via immediate payment, so the funds should now reflect in your account. If you have not received the SMS or if the funds have not yet appeared, please let us know so we can follow up without delay. I sincerely regret the frustration caused by the delay and the challenges you've encountered when following up. Your feedback about your recent interaction has been noted and will be addressed internally. We aim to handle every query with urgency and care, and I apologise that we fell short of that in this instance.
Should you require any further assistance or confirmation, please don’t hesitate to reach out to us. The SAU Team
We Dare to Deliver