Extremely disappointing service and communication.

Our business line has been down since August, and this has had a serious impact on our business. What is even more frustrating is the lack of proper communication and urgency in resolving the issue. I have had to repeatedly follow up myself just to find out what is happening. Each time, I am told that there is still no ETA from the technical team. As a business customer, this is simply not good enough. We should not have to constantly chase for updates regarding a service that we are paying for and rely on to operate our business. When a business line is down, we lose calls, clients and potential business. This should be treated as an urgent matter, with clear communication and regular updates. I expected much better service and accountability from SA Telecoms. At this point, the biggest frustration is not only that the line is still down, but that there seems to be no urgency, ownership or clear communication around getting it resolved.