PS
Philile S

1 reviews | Active since Apr 2018

08 Feb 2023, 17:33

Worst agent ever Thabisini Mosenyani ruse and aggressive

Worst call centre agents ever , your service is pathetic you need to train you agents ,i have never experience such unprofessionalism your company takes the crown . My mother was contacted by your agent by the name Thabisini Mosenyani she was very rude and aggressive to my mother cutting her off when she was asking question telling her to contact this and that department i had to jump in to the conversation her how to speak to people worse clients

She started doing the same with me , not giving me a chance to speak , this is not the first this is happening your agents needs training on customer service you loosing quite of clients due to this horrific service you provide to your clients if its not ********** act its rudeness and threatening phone calls from your staff

Please do something before its too late. Please take my mother’s file away from her with immediate effect. She is pathetic with no respect for people , i hope she gave a correct name

Worst place to do business with because of your untrained agents like Thabisini Mosenyani

0
Replies (1)
Sa Taxi Finance
Sa Taxi Finance's reply13 Feb 2023, 10:46
Official
 Dear Philile,
 
Please be advised that I contacted your mother in respond to the allegation you brought to our attention. 
 
We further refute the allegation that Thabisini was rude during the interaction with your mother. The telephone call between the parties was evaluated by more than one party, and all parties concur that the tone and content of the call cannot be construed as rude or inappropriate. 

Regards
Khathu