Upset customer due to rude customer service

Good day Hope all is well and it is sad to start of the new year with such bad experience from the collection team at SA Taxi, I am writing this on behalf of my dad Mr Spel 501118 which received a call this morning from a very "rude" collection agent . We are aware that his account is in arrears but due to the situation we as a country is facing there was some adjustments made to the payment methods and grace periods was given , and in the same time we tried to at least pay towards the account even if it was not what was required on the monthly basis. I would appreciate it if the agents can place themselves in the position of the owners that needs to pay their accounts based on the regulations set due to the pandemic we facing and unable to work as normal.

I believe if there was no payment received we would understand that urgent arrangements can be made but we paying every time half of the instalment and still get rude collection agent attitude against a elderly person.

NB:would appreciate if a team leader or manager can address the matter .

Regards