Unresponsive customer care department

I am extremely dissatisfied with the service I have received from SA Taxi.

I have reached out via email requesting assistance regarding a serious matter on my account, but I have received no response whatsoever. I also spoke directly to Mfundo Khumalo from customer care, who assured me of assistance, yet I am still waiting with no feedback.

As a paying customer, I expect clear communication and timely support, especially when dealing with urgent financial concerns. I have specifically requested to speak to the Ombudsman to protect my consumer rights, but I have not been provided with any details or assistance in this regard.

This lack of support, communication, and transparency is unacceptable. I need urgent assistance to resolve this matter as soon as possible.

I hope this issue will finally receive the attention it deserves.