Unhappy with Khusela Insurance

Morning HelloPeter

Last week I had 2 debit orders for the above mentioned insurance, I notify my broker because as far as i know i have 1 debit order that must go through. she promise to send an email to find out. i sent her a message asking for feedback she didnt respond. i called their ***no i holded for more that 20 minutes without an answer, the lady at their switchboard said she is transferring my call to brokers. i googled the alternative no which was 011 the lady named Lana/ Lala said it will take 7 days to clear on their side, bear in mind i have another debit order for the same date that didnt go through because of this. it would be better if i can get answers that i need. they sent an sms saying the debit order of R1928 would be deducted on the 1st, fair enough. my R2063.25 they deducted after what is it for?