Unfairly denide claim and bad treatment

I am formally raising a concern regarding the handling of my insurance claim with SA Taxi (Policy Number: SAT302538) relating to an incident on 23 December 2026.

My vehicle was entrusted to a mechanic for repairs and, while under their care, it was stripped. I submitted an initial statement that was concise and factual. When requested to provide further detail, I submitted a second statement adding context without altering any of the facts. Despite this, my claim was rejected on the grounds of “inconsistent statements,” which I contend is unfounded.

I have been a loyal client of SA Taxi for over seven years and have consistently met all monthly installment obligations. Given this longstanding history, I expected my claim to be handled fairly and professionally.

Additionally, during the claims process, I was assisted by consultants Annie and Amos, who conducted themselves in a condescending manner, seemingly due to my limited proficiency in English. Such conduct is unacceptable, and all clients are entitled to respectful and professional treatment, regardless of language ability or educational background.

I formally request that SA Taxi:

Reassess my claim impartially, acknowledging that the additional context provided does not constitute a factual contradiction.

Provide a detailed explanation of the alleged inconsistencies cited as justification for the claim rejection.

Address staff conduct to ensure that all clients are treated respectfully and professionally.

Should this matter not be resolved satisfactorily, I will have no option but to escalate it to the National Financial Ombud Scheme for independent review.

I trust this matter will receive prompt and appropriate attention.

Yours sincerely Eric magagula