Unacceptable service from SA Taxi Insurance - SAT345704 / 2

On the 27th of June 2024, I was involved in an accident. A SA taxi insured driver drove into me on the highway, on my way home from work. On the 27th of June 2024, I went to the police report the accident and get a case number. On the morning of the 28th of June 2024, the driver also went to the police station to sign an affidavit that ensure that he will pay for the damages on my car. On the 3rd of July I submitted all required document 1. Completed Liability Claims form. 2. 2 Quotations 3. 3 sets of Pictures of the damages (1 by the panel beater) 4. Certification of registration of my car 5. No claim letter from my insurance 6. Affidavit signed by the driver. 7. My license 8. My ID

After submitting the above documents, I received a message that a consultant will be assigned who will contact me after 30 working days from the date of receipt of correspondence. Till today no one contacted me.

After 30 days when following up with Dineo the Claims consultant, advised me that they are unable to open my attachment and the picture was unclear.

On the 26th of July 2024 I advised my insurance about the situation and my insurance was questioned to resubmit all the above-mentioned documents and pictures again. At that point my insurance submitted all pictures and documents again. At that point they only told us that they require full pictures of the car and not just the damages. Full pictures were submitted again. On the 30 July 2024 Marlize the Legal recovery and liability front office Consultant advised that the photos will be emailed to the Assessor.

On the 14th of August 2024 Legal recovery and liability front office Consultant advised that all received and are with the assessor, you can follow up with us.

On the 19th of August 2024 Dineo the claims consultant advised that still waiting for the assessor’s report and we need to diarize file for another 10 working days and on the 2nd September 2024 Dineo asked us to diarize the file for another 10 working days

My insurance now emailed Marlize, Dineo and mvanderwalt (The manager) they are just ignoring all correspondence.

This is not acceptable; they don’t not care about me driving with a bumper that can fall off at any point while driving and I can cause an accident.

I hope someone from SA Taxi Insurance can assist A.S.A.P as we are being ignored and no assessor even tried to call me.