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Mathapelo M

1 reviews | Active since Jun 2017

02 Oct 2017, 19:14

Third party claim SAT128003/1

On Wednesday 20 September a taxi driver drove into my car at a four way stop on main reef towards durban deep. He over took 2 stationery vehicles that were waiting in front of him to give me right of way. He drove into my chevrolet bakkie and it is a write off. He gave me details of he's insurance company upon sending all documents that were required confirmed that he will send an assessor as confirmation and conclude on he's side. Today he is telling me about 60 days waiting period and further investigations. The accident report which the taxi driver gave confirms guilt and negligence on he's side but am being let to suffer the pain of loosing my car and of being unable to work cuz this car generated income for me.

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Replies (1)
Sa Taxi Finance
Sa Taxi Finance's reply03 Oct 2017, 09:22
Official

Dear Mathapelo

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you to make our best attempt in regaining your confidence in our company.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.

Thank you,

Khathu Maleba

Complaints Officer