Terrible values from Call Centre (Collecting Dept), with no manners at all

<p>Good day,</p> <p> </p> <p>I really don't understand how Taxi Finance staff are, were they trained on how to deal with Customer in this very bad way.</p> <p>They phone etiquette are very bad, when they speak to a person they turn to think they speaking to someone their age, and you will find out that the person is older that their parents. Even speaking to someone your age, you need to show manners. That is called phone etiquette</p> <p>You can't be calling people on their phones and be shouting at them as if they your kids.</p> <p> </p> <p>I see people have complained about the same problem with SA Taxi Finance staff, but they not even responding.</p> <p>Is SA Taxi Finance approving this terrible service that the staff is giving to their Clients?</p> <p>Are they trainging they staff to have TERRIBLE MANNARES?</p> <p>What is SA Taxi Finance doing in regards to this?</p> <p>Or they don't have competition, and they know people will just come to them even if they treating them like trash as they do now?</p> <p> </p> <p>I should think if they really care about their staff and business they will be responding and coming up with ways of dealing with their staff.</p> <p> </p> <p>Yes I understand people do get behind with their installments, but that doesn't give you any right to shout and fight with them.</p> <p>It's not like they don't want to pay, sometimes it happens that one can't pay at the specified time because of his reasons which we all know will be finance related.</p> <p>What happend to making arragements with people on seeing how they going to cover the short fall or when are they paying the short fall, not to be shoutting at customers.</p> <p>Sometimes you don't need SA Taxi Finance to know you elder (Respect starts from Home)</p> <p> </p> <p>It doesn't matter even if you respond or not, and won't be supprised when you don't.</p> <p> </p> <p> </p>