AM
Atholene M

1 reviews | Active since Mar 2020

15 Oct 2025, 13:18

Settlement amount not accurate

If there was no stars I would give this company a zero out of 5. I’ve been a faithful customer for 6 years. And now having problems with SA taxi. In August I’ve ask a settlement amount and it was given I was also paid In advance from August to October I’ve made payments and still I’m in advance but the settlement amount is Almost the same as in August like does it make sense. Not even customer service could give me proper explanation on this basic math situation,the one department sends you to another department. Now it’s a AI problem 😱🙈🤦🏻♀️I will not recommend you guys to anyone I know.

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Replies (4)
Sa Taxi Finance
Sa Taxi Finance's reply16 Oct 2025, 18:04
Official
Good day Ms. Moses 

Please allow me to thank you once again for taking my call earlier on.
We would like to apologize for all the inconveniences we have caused you.

As per our discussion this matter is receiving our attention, and we will keep you updated on the progress

Kindest Regards 

Solomon Mphofu 
Sa Taxi Finance
Sa Taxi Finance's reply20 Oct 2025, 11:11
Official
Good day Ms. Moses

We would like to thank you once again for an opportunity you afforded us to resolve this matter amicably with you
As per our telecommunication of the even date, the account for the vehicle has been settled.
The original natis document will be couriered to your residential address shared with us.

In the end we would like to once again thank you for your continued patience and support and assure you of our best intentions at all the times. 

Kindest regards

Solomon Mphofu 
AM
Atholene M's update20 Oct 2025, 11:33
Reviewer Update
Good day Solomon

I really do appreciate all the effort you put in to make this possible. Thank God for people like you. May the Lord bless you. Thank you SA Taxi and please do give Solomon a good bonus this year. Happy client

Sa Taxi Finance
Sa Taxi Finance's reply22 Oct 2025, 04:13
Official
Good day Ms. Moses

Please allow us to also thank you once again for the opportunity you have afforded us to resolve this matter amicably with you and hereby confirm that this matter has been resolved. The Natis document will be couriered to your residential address 

Kindest regards 

Solomon Mphofu