SA taxi's ****ndeous customer service

I would to complain about terrible and horrible service we got from SA taxi in Midrand.

My Partner and I went collect Natis documents for deacesed estate for 2 cars that are paid up last Month.

The email we received didn't specify which documents to bring so we can get these papers, Firstly my partner she recently went for back operation so She's still in a recovering process as she can't be travelling a lot but because she needs these documents urgently she had to go there.

First time we went there was last week of March 2023, We got there and we were told we cannot be assisted because we don't have deceased Original ID and on our way out we met Mandla Qoka who deals with decreased estate issues, He advise us to email him copies of all documents to *** so they can courier those documents,We did that on the 27th March 2023 but there was no reply and we called him and he denied receiving our email and we resent them on the same email address on the 31st of March and no response we called and they claimed that there's no proof of residence which they have because this is their client. We still didn't get assistance, We called and Spoke to Lehlohonolo who told us that they don't courier and we were so confused because Mandla Qoka said they can courier,

We went there again we spoke to Asanda who told us that we can't get these documents because letter of Authority is a copy they want original and we can send via email to her and we did that but still we couldn't get assistance, after realising that we can't get help again She went there with her daughter for the 3rd time and still they didn't want to assist and said letter of Authority doesn't have a date, Imagine now it's the 3rd time physically going a person who just had an back operation but no help.

We got the letter of Authority with a date and submitted all documents to Relebohile Phofi on the 20th of April 2023 and they she said received all required documents and she she sent them via DSV but we still don't have these documents today on the 7th of May. This totally unacceptable service from SA Taxi and what's really shocking is everytime you call or go there you always get different information that doesn't correspond with the one you received previously, Please tell us how long can a parcel from Midrand to Vaal takes to be delivered, It's been 3 weeks now and we haven't received them and there's communication.

SA Taxi is one bullish company which abuses customers and get away with it. We need those documents urgently please help.

Thank You

Nozandile Mosadi