SA Taxi's bad customer service, their bad attitude is something else!!!

My mom got a taxi and insuarance from SA Taxi less than a year ago. Problem is the route that the taxi is working its not generating enough cash to even pay for itself we always have to cash inject just so we can make full monthly payments. The ladies are rude on the phone when talking to my mother. She asked them to reduce the installments but they refused. The taxi was involved in an accident few months ago and they took it in for repairs for 6 months. We were supposed to get a curtersy car but we didn't,when the taxi was fixed after the 6 months we still had to pay the interests on the installments for the period that the car was with them meanwhile there was not money made and which they should have covered. They have been calling my mom and insulting her and threatening her that they are coming to reposes the car, when we took it to them and told them they can take they dont want to. These people don't have customer service they are very rude and they take advantage of their clients. I wouldn't advise anyone to be in business with them.