NB
Nasiphi B
1 reviews | Active since Mar 2023
07 Oct 2024, 20:04
SA Taxi Is A ****!
Absolutely pathetic and disgusting service, our taxi was involved in an accident and has been sitting at the repair shop for close to two months now, due to the insurance not doing anything to move the repairs quicker, now yesterday I just got a message telling me that the taxi’s arrears are R43k+, which doesn’t make sense because the taxi is not working due to the insurance and the repair shop chosen by them not moving the repairs quicker therefore the months that the taxi is out of commission and not able to pay the instalments should be covered by them. This is disgusting and this is an evil, evil company, trash of the earth.
Helpful (0)
Replies (5)0
Replies (5)
Sa Taxi Finance's replyOfficial
11 Oct 2024, 16:12Good day Nasiphi
We hereby acknowledge receipt of the complaint.
We hereby acknowledge receipt of the complaint.
Kindly allow me some time to refer the complaint to the relevant department for further investigation and their findings.
We apologize for the late response, Hollopeter was not working it only got fixed today.
Thanks
Patience Bunu
***
We apologize for the late response, Hollopeter was not working it only got fixed today.
Thanks
Patience Bunu
***
Sa Taxi Finance's reply11 Oct 2024, 16:12
Official
Good day Nasiphi
We hereby acknowledge receipt of the complaint.
We hereby acknowledge receipt of the complaint.
Kindly allow me some time to refer the complaint to the relevant department for further investigation and their findings.
We apologize for the late response, Hollopeter was not working it only got fixed today.
Thanks
Patience Bunu
***
We apologize for the late response, Hollopeter was not working it only got fixed today.
Thanks
Patience Bunu
***
Sa Taxi Finance's replyOfficial
13 Oct 2024, 17:34Good day Nasiphi
Please be advised that your complaint is receiving our attention. In addition, we will check if instalment Protect benefit has been paid on your behalf as the policy issued has an Instalment Protection benefit. This benefit is to ensure that your account does not fall into arrears as a result of claim
Please be advised that your complaint is receiving our attention. In addition, we will check if instalment Protect benefit has been paid on your behalf as the policy issued has an Instalment Protection benefit. This benefit is to ensure that your account does not fall into arrears as a result of claim
Sa Taxi Finance's reply13 Oct 2024, 17:34
Official
Good day Nasiphi
Please be advised that your complaint is receiving our attention. In addition, we will check if instalment Protect benefit has been paid on your behalf as the policy issued has an Instalment Protection benefit. This benefit is to ensure that your account does not fall into arrears as a result of claim
Please be advised that your complaint is receiving our attention. In addition, we will check if instalment Protect benefit has been paid on your behalf as the policy issued has an Instalment Protection benefit. This benefit is to ensure that your account does not fall into arrears as a result of claim
NB
Nasiphi B's updateReviewer Update
13 Oct 2024, 18:52this is what should’ve been done in the first place.
NB
Nasiphi B's update13 Oct 2024, 18:52
Reviewer Update
this is what should’ve been done in the first place.
Sa Taxi Finance's replyOfficial
14 Oct 2024, 17:50Good day Nasiphi
Please be advised that update received from the Panelbeaters shows that the vehicle is currently being prepared for primer (painting). The Panelbeaters further advised that the estimated completion date for the repairs is 24/10/2024. Lastly, an amount of R14,675.00 has been paid by insurance to the Credit Provider towards the monthly instalment per Instalment Protect benefit, for 26 days the vehicle has been in repairs (22 August to the 16 September 2024). Additional Instalment Protect benefit to be paid once the repairs are complete. The maximum payable is two months under the Instalment Protect benefit. Should the repairs take less than 2 months only the period from authorization to date of completion of repairs is covered under Instalment Protect benefit
Please be advised that update received from the Panelbeaters shows that the vehicle is currently being prepared for primer (painting). The Panelbeaters further advised that the estimated completion date for the repairs is 24/10/2024. Lastly, an amount of R14,675.00 has been paid by insurance to the Credit Provider towards the monthly instalment per Instalment Protect benefit, for 26 days the vehicle has been in repairs (22 August to the 16 September 2024). Additional Instalment Protect benefit to be paid once the repairs are complete. The maximum payable is two months under the Instalment Protect benefit. Should the repairs take less than 2 months only the period from authorization to date of completion of repairs is covered under Instalment Protect benefit
Sa Taxi Finance's reply14 Oct 2024, 17:50
Official
Good day Nasiphi
Please be advised that update received from the Panelbeaters shows that the vehicle is currently being prepared for primer (painting). The Panelbeaters further advised that the estimated completion date for the repairs is 24/10/2024. Lastly, an amount of R14,675.00 has been paid by insurance to the Credit Provider towards the monthly instalment per Instalment Protect benefit, for 26 days the vehicle has been in repairs (22 August to the 16 September 2024). Additional Instalment Protect benefit to be paid once the repairs are complete. The maximum payable is two months under the Instalment Protect benefit. Should the repairs take less than 2 months only the period from authorization to date of completion of repairs is covered under Instalment Protect benefit
Please be advised that update received from the Panelbeaters shows that the vehicle is currently being prepared for primer (painting). The Panelbeaters further advised that the estimated completion date for the repairs is 24/10/2024. Lastly, an amount of R14,675.00 has been paid by insurance to the Credit Provider towards the monthly instalment per Instalment Protect benefit, for 26 days the vehicle has been in repairs (22 August to the 16 September 2024). Additional Instalment Protect benefit to be paid once the repairs are complete. The maximum payable is two months under the Instalment Protect benefit. Should the repairs take less than 2 months only the period from authorization to date of completion of repairs is covered under Instalment Protect benefit
Sa Taxi Finance's replyOfficial
30 Oct 2024, 17:04Good day Mrs. Nasiphi Matubele
We hereby confirm that your complaint has been amicably resolved as follows:
1. We received confirmation that the repairs are complete and vehicle collected today
2. Insurance has paid and amount of R31,698.00 to the Finance House on your behalf based on the Instalment Protect benefit
3. An additional amount of R2,460.32 will be paid into the same account for the vehicle in question
4.Total amount to be paid on your behalf which represents two months instalment per the benefit limit is R34,158.32.
We hereby confirm formal closure of the complaint
We hereby confirm that your complaint has been amicably resolved as follows:
1. We received confirmation that the repairs are complete and vehicle collected today
2. Insurance has paid and amount of R31,698.00 to the Finance House on your behalf based on the Instalment Protect benefit
3. An additional amount of R2,460.32 will be paid into the same account for the vehicle in question
4.Total amount to be paid on your behalf which represents two months instalment per the benefit limit is R34,158.32.
We hereby confirm formal closure of the complaint
Sa Taxi Finance's reply30 Oct 2024, 17:04
Official
Good day Mrs. Nasiphi Matubele
We hereby confirm that your complaint has been amicably resolved as follows:
1. We received confirmation that the repairs are complete and vehicle collected today
2. Insurance has paid and amount of R31,698.00 to the Finance House on your behalf based on the Instalment Protect benefit
3. An additional amount of R2,460.32 will be paid into the same account for the vehicle in question
4.Total amount to be paid on your behalf which represents two months instalment per the benefit limit is R34,158.32.
We hereby confirm formal closure of the complaint
We hereby confirm that your complaint has been amicably resolved as follows:
1. We received confirmation that the repairs are complete and vehicle collected today
2. Insurance has paid and amount of R31,698.00 to the Finance House on your behalf based on the Instalment Protect benefit
3. An additional amount of R2,460.32 will be paid into the same account for the vehicle in question
4.Total amount to be paid on your behalf which represents two months instalment per the benefit limit is R34,158.32.
We hereby confirm formal closure of the complaint