SA TAXI Insurance ****

My name is Tsholofelo. Last year December I had a car accident, was hit by a taxi driver head on collision and my car is beyond repair. In February I received a call from Sa Taxi as the taxi driver is insured by them. I made a third party claim and I did send all the necessary documents they requested from me. Including my car pics. 2 weeks ago, I got an email from them, advising me that their client's claim (Taxi driver) has been declined and that makes my third party claim to be automatically declined. They said that the taxi driver somehow didn't do things accordingly at the time of his claim, like he didn't claim on the same day of the accident. So my question to then was: Why is that affecting my claim as a third party, cos there's nothing wrong that I did. I then requested to speak to their manager and I was told that the manager is currently on leave, & there's no 1 to assist me in their absence, so I must just redirect my claim to a taxi driver. I asked them to send me a blank third party policy document, and the lady that I spoke to, said no she can't send it to me because I am not their client. I'm willing to take SA TAXI to court, I also feel that SA TAXI is taking advantage of the taxi driver because they think he doesn't have a broad knowledge when it comes to Insurance. I have also read other people's SA TAXI reviews after making a third party claim, and they were all bad. SA TAXI is *********** our fellow South Africans. I'm willing to go as far as telling my story to SABC & all social media platforms. Investigations has to be done at SA TAXI.