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Richard B

1 reviews | Active since Feb 2025

01 Feb 2025, 17:47

SA TAXI Insurance

I have two taxis,that I insured with SA Taxi Insurance,due to Covid,my vehicles,where in arrears,I could not,let both my vehicles go for repairs,upon authorization given.I informed my broker,who in turn informed the relevant consultant,of my dilemma,I personally spoke to a lady,I advised her of this,I asked her can I at a later date when my business is financially in the green,can I then take my vehicles in for repairs.She concurred,I had three claims on the one vehicle and two on the other,totally 5 claims,This was early to mid 2023.it now January 2025 my business is good,now that I want to have these damages repaired as my insurance debits where fine for them to take,they refusing to reopen the authorizations. SA Taxi is now refusing to fix my vehicles Simone Rowland is the Head of SA Taxi Insurance that is refuting repairs,I've been given clauses and Insurance jargon as a reason they cannot repair. SA Taxi is ROGUE to say the least.

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Replies (14)
Sa Taxi Finance
Sa Taxi Finance's reply04 Feb 2025, 05:02
Official
Good day Mr. Bessit

We hereby acknowledge receipt of your email, contents of which have been noted

Kindly allow us to sincerely apologize for all the inconveniences we have caused you
Please be assured that this matter will be investigated accordingly, and you will be kept posted until the complaint is resolved. 

Kindest Regards

Solomon Mphofu
RB
Richard B's update04 Feb 2025, 05:09
Reviewer Update
Good Day Solomon.

Sir all I want is to repair my vehicles,as authorisation has already been issued.
That's it,what is so difficult in that regard.
Sa Taxi Finance
Sa Taxi Finance's reply04 Feb 2025, 05:16
Official
Good day Sir

We have noted your request and as per my previous response, following my engagement with our Claims Management, I will keep you posted

Kindest Regards

Solomon Mphofu
RB
Richard B's update07 Feb 2025, 09:44
Reviewer Update
Good Day Solomon,

Have you any positive news?I have not heard from you as yet?

Regards
Richard
Sa Taxi Finance
Sa Taxi Finance's reply07 Feb 2025, 12:42
Official
Good day Mr. Bessit 

Please be assured that this matter is still receiving my undivided attention.
I have engaged with the Head of Claims, and we will shortly update you on the way forward

It remains our intention to resolve this matter amicably with you. 

Trusting you will find this in order

Kindest Regards

Solomon Mphofu 
RB
Richard B's update10 Mar 2025, 13:33
Reviewer Update
Good day Solomon,

Today is the 10/03/25,a whole month since our last communication,
Solomon this is totally unprofessional,hence why SA Taxi Tanked as an entity,due to you'll unbusiness like conduct,Quick to debit the customer of their monies,but can't honour you'll claims.This is the height of dealing with a *********** Insusarance company,totally pathetic.

The matter has been referred to the Insurance Ombudsman,as I'm not getting joy out of SA TAXI.

Yours in Dismay
Richard
Sa Taxi Finance
Sa Taxi Finance's reply11 Mar 2025, 05:18
Official
Good day Mr. Bessit 

Your response bears reference

Please accept our sincere apology for the delayed response

I have made a follow up with the Claims Management regarding your claims. I will update you during the course of the day on the progress made since our last engagement. 

Kindest Regards 

Solomo Mphofu 

RB
Richard B's update11 Mar 2025, 08:37
Reviewer Update
Good day Peter,the matter at hand has really become ridiculous,why is your claims department taking this long?
Can you not escalate the matter to their superiors?
Sa Taxi Finance
Sa Taxi Finance's reply11 Mar 2025, 09:02
Official
Good day Mr Bessit

It is Solomon, not Peter.
The matter has been escalated and I'm in discussion with the Head of Claims Department mapping the amicable resolution which will be communicated with you shortly
I do believe that it is rather important that we place it on record that our intentions were always to proceed with the claims from submission. However, following authorization of the repairs you unfortunately did not book the vehicles in for repairs. This unfortunately led to the closing of your claims. 
Nonetheless, we have re-opened the claims and are finalizing our settlement which will be communicated shortly 

Kindest Regards

Solomon Mphofu 
RB
Richard B's update11 Mar 2025, 09:15
Reviewer Update
Solomon,due to Covid,my vices where in arrears,as I communicated accordingly,one of your lady consultants,Co curred,when I'm in a position to have the vehicles booked in,to call and have the claims reopened.

I appreciate your assistance,it's only fitting to honour what was already authorized as such.

Yours in Dismay
Richard Bessit
Sa Taxi Finance
Sa Taxi Finance's reply11 Mar 2025, 17:12
Official
Good day Mr. Bessit

Please allow us to once again thank you for giving us an opportunity to resolve this matter with you amicably

We hereby confirm that our Claims Manager emailed you five (5) sets of Cash-In-Lieu documentations for settlement of your claims.
Once you have signed the documentations, please return same to us with supporting documentations requested, to enable us to process your payments and close our files

Trusting you will find this in order

Kindest Regards

Solomon Mphofu 
Sa Taxi Finance
Sa Taxi Finance's reply12 Mar 2025, 12:57
Official
Good day Mr. Bessit

We hereby confirm receipt of your signed cash-in-lieu documents for all your claims.
We are busy attending to payments, and we will confirm once payments have been finalized 

Kindest Regards

Solomon Mphofu 
RB
Richard B's update13 Mar 2025, 15:48
Reviewer Update
Good day Solomon

Thank You,I've jus received my payout,it does give one peace of mind.
I will be able to fix both my vehicles now.

Thank you so much

Yours in Gratitude
Richard Bessit
Sa Taxi Finance
Sa Taxi Finance's reply13 Mar 2025, 16:42
Official
Good day Mr. Bessit

Please allow me to also thank you for bringing this matter to our immediate attention.
We would like to further thank you for affording us an opportunity to demonstrate that we are fit for purpose and do believe in fair treatment of customers

As this marks the end of our involvement, we hereby confirm our final closure of this matter.

In the end we would like to thank you once again for your continued support over the past years, wish you success with your Business.

Kindest Regards

Solomon Mphofu