SA Taxi Credit Life Cover ****

Poor Customer service again from SA Taxi Credit life insurance, it been 6 months now since my father passed away and im still paying the premiums but my father had taken the life cover for his vehicle to be settled should anything happen to him, i have called SA Taxi numerous time asking for feedback with no luck, why would it take so long for them to give feedback as all the requested report were provided to them and now we just need to pay installment over and over for what, this company is really taking people, for a ride, what is the need for the life cover if you still paying premiums for the deceased 6 months after they have passed on. this is just so unfair, we are busy mourning the deceased while trying to deal with this is just pathetic, I'm really disgusted by the service. I have requested a call back from Nokubinga Gcabashe but I have not received that call, I also have requested a other contracts so i can read through what my father signed up for, it been a moth and nothing has been sent, why would it take so long for them to send it, or they still trying to amend what was initially written?