SA Taxi

So in July I requested a settlement figure, which came back with an R11k penalty fee of terminating early. I was however, advised to actually request a settlement figure through the call center. In Aug 2023, I spoke to Sphamandla who advised that the termination will be over 3 months ending 6th Nov 2023. On the 6th of Nov my self service portal shows my balance is R1066,67, which immediately pay. The following day, the 7th of Nov R5246,60 is due. I pay this difference between the R1066 and the R5246 and call the call center again. Guess what, I get to be assisted by the same Sphamandla, who claims that I only enquired and now I should wait another 90 days to get a settlement figure. At this point I do not owe them as the R1066 was the balance of the finance capital and the R4177 was Insurance, Finance fee, and Tracker. What a *******. They refuse to listen to the conversation between myself and Sphamandla in August. Worst part of it, Mfundo from their accounts department, claims that they cannot see the breakdown of the R5246, yet they send me the statement showing that amount breakdow. I am so tired of being ********** by SATaxi. Isn't it enough that paid R1.2m for a car that cost R489K?