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xirimbi B

1 reviews | Active since Feb 2015

14 Mar 2025, 20:45

Poor claim experience

@Solomon Mphofu, kindly ensure your team addresses claim SAT338305 for Mr ST Baloyi with urgency and seriousness the claim process and experience has been poorly managed by your team.. This needs to be rectified with little to no delay!

0
Replies (9)
Sa Taxi Finance
Sa Taxi Finance's reply16 Mar 2025, 14:24
Official
Good day Mr. Baloyi

Please accept our sincere apology for all the inconveniences we have caused with the handling of this claim
We hereby acknowledge receipt of your concern, and hereby assure you that this matter is receiving our attention, and we will try our level best to avoid any further delays

We will update you regarding the progress made. 

Trusting that you will this in order

Kindest Regards

Solomon Mphofu
xB
xirimbi B's update18 Mar 2025, 23:45
Reviewer Update
Hi Solomon Mphofu be advised that we are still waiting on adequate and actionable feedback from your self and the SA taxi management team, as the continued delay is having drastically negative impact on the business. Please note we have been in a waiting state for over a month since the claim has been logged which is now questioning the integrity of your business and the insurance services we have paid for and you provide to clients.
Sa Taxi Finance
Sa Taxi Finance's reply19 Mar 2025, 15:30
Official
Good day Mr. Baloyi

Please be informed that a meeting is scheduled for tomorrow with the Claims Management to discuss this claim and the way forward
Annie in my Team has already shared the information with you regarding tomorrow's meeting

We will proactively update you on the way forward following our meeting tomorrow

Trusting you will find this in order

Kindest Regards

Solomon Mphofu
Sa Taxi Finance
Sa Taxi Finance's reply20 Mar 2025, 12:56
Official
Good day Mr. Baloyi

Please allow me to confirm that we had a meeting this morning as confirmed Yesterday
It was resolved that we are proceeding with the claim for water related damages per the claim lodged.
Annie has already addressed an email to you confirming the outcome of the meeting and way forward regarding the claim 

Trusting you will find this in order

Kindest Regards

Solomon Mphofu 
xB
xirimbi B's update20 Mar 2025, 20:10
Reviewer Update
Noted with thanks Solomon Mphofu appreciate your assistance in resolving the matter.
Sa Taxi Finance
Sa Taxi Finance's reply20 Mar 2025, 20:35
Official
Good evening, Sir

Thanks a lot for affording us an opportunity to review this matter as this enable us to redeem ourselves from a customer service standpoint
We will monitor the repairs and update you accordingly on the progress until the vehicle is released 

Kindest Regards

Solomon Mphofu 
Sa Taxi Finance
Sa Taxi Finance's reply03 Apr 2025, 05:28
Official
Good morning, Mr. Baloyi

Please allow me to confirm that we have engaged with our service providers and received a positive update in that the repairs are complete.
Final test driving of the vehicle and quality checks will be conducted during the course of the morning and the vehicle will be delivered to our Offices around 12:00pm today.

You will be informed as soon as the vehicle is in our possession, to collect the vehicle

Trusting that you will find this in order

Kindest Regards

Solomon Mphofu 
xB
xirimbi B's update04 Apr 2025, 16:24
Reviewer Update
Thanks, Solomon Mphofu we confirm that we have received the vehicle from you all in good standing, appreciate the support.
Sa Taxi Finance
Sa Taxi Finance's reply04 Apr 2025, 17:27
Official
Good day Mr. Baloyi

It gives us great pleasure as a Business to learn that we have managed to redeem ourselves from a customer service standpoint.
Wishing you all the success with your Business

This matter is now formally resolved and closed on our side. 

Kindest Regards

Solomon Mphofu