Pathetic Service/No care.

There is a claim that was logged by Siyabonga on the 03rd of August 2018. We have been the very people that have been calling and waiting ridiculous amount of time holding on the phone to speak to a consultant. When we do speak to a consultant it is either we will speak to an *********** person that has no clue on what is going on or the person handling the claim is not available. According to my understanding Mbali Madlala has been the only person so far that has played an amazing role in trying to assist as much as she can, the rest of the staff are just a useless bunch.

You will not understand the seriousness of this claim making a movement forward to being approved as you are all sitting comfortably in your offices in await of your salaries making a notification at the end of the month. The stress and the frustration of having no movement is when the Taxi is standing nonoperational. I hope you do consider that you are tempering with someone's daily and monthly income and a way of making a living. Also I do consider that you acknowledge that you not only messing with someones business but his way of life. Being in an accident is traumatic enough we can absolutely do without the insurance trauma and nightmare.

Your silence is least attractive instead it's aggravating as lives depend on the income of that Taxi being full operational. I do not think there is a need for anyone paying for a certain service to plead and beg for service to be rendered. I see no need for us to contact Charmelle the manager every time to get proper feedback with a claim. For once, stop playing games and riddling us and give us a straight answer. We have provided as swiftly as we could of the information and documents needed. NOW WHAT IS THE HOLD UP?

We all the above said, I need you to make contact back to us as soon as you can. As calling you is a dread.