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Aubrey D
1 reviews | Active since Dec 2018
06 Dec 2018, 05:17
Not happy at all
My mum bought a taxi last Friday the second hand one with higher interest rate of 25.25 percent my concern is they never explain to her what is interest rate she is a old lady she don't know anything about the interest rate so I tried to call them to reduce the rate cos we can't afford to pay 14000 installement they promised me they will cum back to me till today , so there's a lady called youlander the Sales personnel when I call they ignore my calls and other guy called brain they keep on hanging my calls so guys be aware of sa taxi doesn't help us instait they put us in deep debts can sum one help me with Seles manger or manger who can help me to sort out my matter
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Replies (2)
Sa Taxi Finance's replyOfficial
07 Dec 2018, 08:22Dear Aubrey ,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your mother’s needs and provide the best solution available to resolve the issue as soon as possible.
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your mother’s needs and provide the best solution available to resolve the issue as soon as possible.
Can you kindly provide me with your mother’s contact number .
Please accept our sincerest apology for any trouble or inconvenience we have caused you .
Regards,
Khathu Maleba
Customer Relationship Consultant
Sa Taxi Finance's reply07 Dec 2018, 08:22
Official
Dear Aubrey ,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your mother’s needs and provide the best solution available to resolve the issue as soon as possible.
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your mother’s needs and provide the best solution available to resolve the issue as soon as possible.
Can you kindly provide me with your mother’s contact number .
Please accept our sincerest apology for any trouble or inconvenience we have caused you .
Regards,
Khathu Maleba
Customer Relationship Consultant
Sa Taxi Finance's replyOfficial
21 Dec 2018, 14:21Dear Xolisile,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As discussed telephonically I will contact you after listening to the call recording.
Please accept our sincerest apology, I highly appreciate your feedback as it will assist us in becoming better at what we do.
Regards,
Khathu Maleba
Customer Relationship Consultant
Sa Taxi Finance's reply21 Dec 2018, 14:21
Official
Dear Xolisile,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As discussed telephonically I will contact you after listening to the call recording.
Please accept our sincerest apology, I highly appreciate your feedback as it will assist us in becoming better at what we do.
Regards,
Khathu Maleba
Customer Relationship Consultant