1 reviews | Active since Jun 2014
My taxi was unfairly repossessed
Deal number 020191:049180. please help me the SA taxi people have accomplished their mission as they use to call me and say that they will reposes my vehicle. I bought this vehicle 2013 and 2014 unfortunately we had a big Marikana mine strike which lasted six months and this taxi its route is to transport mine employees. I started not to pay the areas as they wanted but I was phoning making arrangements and different ways of paying. I requested them to put me on the debt review with the objective of extending my contract because i will not be able to catch up with the sky rocketing interests and they denied. I remember one lady called that they want to repossess my car and not interested on assisting the consumers with the debt reviews even thought it is in the contract. I was able to pay the current installment but difficult to pay the areas with their interest. last month I made a promise to pay R20.000 the latest will be the 30th January 2016 and the repossess the taxi on the 27th January 2016 telling me it will be late. I requested to come to their office to come to make arrangements and they denied telling me all they want is money or repossess taxi.
Thank you for bringing this matter to our attention.
We have every desire to address our customer's needs and provide the best solution available to resolve their queries.
We will investigate and provide feedback as soon as possible.
Regards
Khathu Maleba
Service excellence consultant
Thank you for bringing this matter to our attention.
We have every desire to address our customer's needs and provide the best solution available to resolve their queries.
We will investigate and provide feedback as soon as possible.
Regards
Khathu Maleba
Service excellence consultant
