How SA Taxi Finance Holdings (Khusela Insurance) still continues to let me down

It's been 3 months since my car has been at the panel beater. According the insurance policy, if the vehicle stays more than 7 days at the panel beater the insurance will pay R 400 a day; this has not happened. I did not get any cent from the insurance. I have been in constant communication with Innocent (the guy who works with claims at the insurance) to try to resolve this matter. He said I should send my ID copy and banking details before he can make payment; I did. When I asked why the payment was not going through, he said they (insurance) needed to verify the banking account before making payment. Note this is the same bank account they use draw debits for their policy every month. Until this day, I am yet to hear from them. I lost contract with the mine because of this, meaning I lost a source of income. I do not need headache on top of everything.

I curse the day I signed with SA Taxi Finance Holding /Khusela Insurance