Extremely poor service from Gomo Finance

Extremely poor service from Gomo Finance! I honestly question how Gomo qualifies as a finance company with such poor customer service. They added insurance to my monthly instalment without my authorisation, despite me already having my own insurance and providing proof of cover. They still continue charging me for their insurance. They also constantly demand updated proof of insurance, as if I work for Gomo. Why should a customer have to keep submitting proof every few months? Worst of all, complaints are simply not attended to. You can provide documents and raise concerns, but nothing gets resolved. Very disappointing and frustrating. Gomo seriously needs to improve its customer service and complaints handling. I would never recommend this nonsensical car service finance