1 reviews | Active since Nov 2017
Dragging to cancel in time
On the 09th of October I've done insurance qoute with Katleho who told me that, after receiving the document I have 3 days to cancel if I want to. On the 11th I received document from him on the 12th of October. I send cancellation back to his email address, but he never responded, than on 19th October I send to him & at claims email but no response than on 01 st of November I send to him, claim, compliance & policyadmin. & no response than on 3rd i send to all of them again & no response. I called many time at first the lady I spoke to said she will send on her side. The second time the guy I spoke to act as if there's nothing on the system, the third time the lady said she will transfer me to Katleho but noone pickup, the fourth time the guy said there is no person by the name of Katleho. They can't help me. In the main time they are sending sms to say they will deduct on my account. But I already have insurance.
Dear Sindy,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you to make our best attempt in regaining your confidence in our company.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
Thank you,
Khathu Maleba
Complaints Officer
Dear Sindy,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you to make our best attempt in regaining your confidence in our company.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
Thank you,
Khathu Maleba
Complaints Officer