Disappointed with service towards public business man

Good day Again a year where i have to express the poorness of service and business rendered to the public from such a big company. Since my dad Mr Spel has been in the taxi industry we have been doing business with SA Taxi Finance and almost every second year we must have problems with them. The time the Pandemic started they advise owners to make arrangements according payments as they know in what state the business will be but still every month they demand full payment from my dad ......the vehicle was involved in an accident on 28th November and now they caller Mr Spel and advise that they instructed FR panel beaters not to release the vehicle once done as he needs to make payment arrangements (again and there is already arrange that he pays half of the installment every month) with the legal department Mr Khumalo. I am gone be honest as i am very disappointed in the service delivered and received, if this is how they deal with their customers who brings business their way they can have their vehicle but also take not that Mr Spel will not be liable for any payment as that vehicle is his only source of income and SA Taxi decided to take the vehicle back inwhich i dont think that is what is on the contract once business starts.