Complaint regarding vehicle purchase and no resolution

I am writing to formally express my deep dissatisfaction with the service I have received from SA Taxi regarding the purchase of my Quantum vehicle in July 2024.

Since acquiring the vehicle, I have encountered significant issues, particularly a persistent loss of power that has rendered the vehicle unreliable. Despite multiple attempts to have the vehicle repaired, the problem remains unresolved. I was promised an asset swap, which has yet to materialize. I once attempted to make a payment arrangement, however the only thing that I received was a reference number nothing thereafter. The only thing that i received was a reference number, with no further follow-up.

Recently, I was visited by a sheriff at my home, who advised me to liaise with SA taxi legal team. After explaining my situation to them, they realized who was at fault hence they referred the matter back to SA Taxi, which has only added to my frustration. Instead of addressing the failure to replace my vehicle, I was presented with a document titled 'Voluntary Surrender,' which I have no interest in signing.

Furthermore, I have experienced significant difficulty in communicating with the staff, who seem to avoid email correspondence. When I requested to speak with a senior manager, I was directed to write to the complaints department. I submitted my complaint over two weeks ago and have yet to receive a response.

The lack of cohesion between departments and the absence of effective communication is unacceptable. I am left feeling ignored and without recourse. A number of colleagues from our taxi association have fallen victim of this inefficiency and I think it is high time we collectively bring our grievances or disassociate ourselves.