COMPLAINT

I think it's time to train your consultants, they are so rude. They run a business like loan sharks business, these people harass customers just because someone did not pay his debt on time it doesn't give them a right to disrespect that person. Last week I was seating next to my colleague and his cellphone rang I was not paying any attention but the phone was on loud speaker what made me to listen to the phone is the tone of your consultant. At first I thought may the guy owes a loan shark I was so shocked to hear that it's someone from SA taxi finance. The name of the lady was Lerato she is so rude and I think she has some mental issues because there is no one who can talk to a human being like that. This lady doesn't have listening skills I wonder what do you check before hiring a person to work for your company because Lerato can qualify to be a loan shark she is so stupid and the guy was polite through out the whole conversation. If you run a proper business train your staff listen to their calls so that you can understand when customer are complaining. You must also give them a caller script. You know after that call I told myself that you know what I will never buy Toyota car that call made me hate Toyota. You can take these complains lightly but it is affecting your business. Your interest rates are so crazy but people still come to you guys take care of your costomers. Please tell Lerato that she needs some help remind her that she is only working there she doesn't own the place. Just because she is a consultant it doesn't mean she has achieve that much in life a call centre job is just a stepping stone. She is working with different people and some of them can give her a better job than to work for years there and do something that she is not happy to do because you can tell from her tone that she doesn't want to work there anymore.She was busy saying if you don't pay tomorrow we will come and take your car as if after that she will be given that repossessed car. Sales department is working so hard to convince customers to buy cars but zthese consultants are failing to do their job. TRAIN YOUR STAFF TRY SOMETHING THAT CAN KEEP THEM MOTIVATED, TAKE THEM OUT FOR LUNCH AND DO SOME TEAM BUILDINGS. This is not a ****a shop it's a real business take it serious.