Complaint

My dad has insurance with Khusela who is underwritten by SA Taxi Finance. He has issues with paying his insurance premiums during the Lockdown period. He was then told his policy has lapsed and a new one was opened. He now has two policies debiting his account as we speak and the call centre has no answers. We are always calling them but have received no answers moving forward. He was even told to take the car for inspection for the so called 'new' policy. He has been double debited this month but that premium seems to have disappeared as the company is unable to trace it. We have had it with these people because they have no clue what they are doing and in turn they are sending the customers on a wild goose chase. In the mean time if something happens to the car my dad will not know what to do. This company is really stressing us out.