Change of payment date nightmare

@SA taxi finance, you need to do something about these bad reviews . See below my email, and I got no response from SA taxi customer service, which do hardly any service but transferring you from pillar to post the whole day.

Hello

I am in desperate of your utmost assistance, i have made numerous calls to customer services and it seems no one can help me

On the 19th of February I sent an email to Customer services at SA Taxi to change my payment date from the 15th of every month to the 1st, as advised by one of the ladies in the customer service department the day prior

I did not hear anything from SA Taxi until i called in on the 24th of Feb, i was advised that my request is in the pipe line and will be completed soon, however the lady also told me that that my debit order will now be due on the 1st of March, please take note that i have already paid my installment on the 15th of February. I explained to the lady that i can't afford to pay twice in the same month, she then advised me to send an email again to the customer service which is attached, i did that and it seems it was ignored.

I had to pay again today as instrusted by the SMS I received, i did not want to hurt my credit record, i try not to miss any payments. i called again this morning, customer service said it was a collections matter, I spoke to a lady in Collections and she said she will transfer me to their supervisor since she can only assist tomorrow when i am in Arrears, I mean how crazy is that? she then transferred to the supervisor who never picked up the call

I need a resolution to this matter, this is ridiculous and unbelievable from a company I hold to high regards, seems my terms are adjusted and I don't even know how and by how much? don't you think you need to communicate these changes with your customers? when payment dates are changed

Please urgently respond to this email, i will struggle to pay my next installment with the situation as it stands