cancellation of insurance

On September i called the Khusela to reduce my premium, they gave me lower offer, i declined it ,ask for advice,she gave me the list of insurances they work with. i called khusela again telling them i found the insurance and they told me to sent email to Shariffa and i did on the 30/09/2015.the first week of October i called again to check how far with my request and i found that Shariffa did not even do anything and she refer me to Oratile. i sent the email to Oratile at khusela on the 05/10/2015 and she sent me email back on the 13/10/2015 saying \Good Day Your Oakhurst takeover has been approved effective 1/11/2015 . on the first week of november i received sms showing that i am still have to pay the whole amount of which the insurance is still included i called and ask for Oratile they told me that she is not dealing with clients