1 reviews | Active since Dec 2015
bad customer service
Good day,<br> I am a customer of the above mentioned company and one of the employees named Manzi called in connection with my account, he is very rude from the start of the call and hence advised that the customer has no say on Anything concerning the account. I believe that the account has been handed to the attorneys and I have not even received one correspondence from the attorneys. I speak under correction that only if the account does not get paid it can be handed over but I pay the account every month without fail only not the full required amount. <br> <br> Lastly I really feel that as a customer I have the right to be contacted by a person that has been trained to work with customers and hope the SA taxi finance will take this matter very serious .<br> <br> Regards <br> Mr/Mrs Spel
Thank you for bringing this matter to our attention.
We have every desire to address our customer's needs and provide the best solution available to resolve their queries.
Because you are not an authorized person on the account we shall contact the account holder to discuss the matter.
Regards
Khathu Maleba
Service excellence consultant
Thank you for bringing this matter to our attention.
We have every desire to address our customer's needs and provide the best solution available to resolve their queries.
Because you are not an authorized person on the account we shall contact the account holder to discuss the matter.
Regards
Khathu Maleba
Service excellence consultant
Good day,
Again we have to complain about the Sa Taxi solutions customers service. The vehicle was voluntarily return on the 10/08/2016 on the 17/08/2016 I forwarded an email to Rachel Morutinyane confirming that they received the vehicle and there was no reply. Someone from the company contacted my dad and was informed that once the vehicle has been sold they will inform us. My concern is the following ; on the 10th the vehicle was collected by Dominic and his colleague and there was no paper work left for us to sign
The vehicle was taken by a towing operator from Allerton to Sa Taxi premises. On the 7/09/2016 we collected a letter from the post office stating that the vehicle was valued at R90000 on which we did not even receive any evaluation papers from SA Taxi. The day the vehicle left our premises it only had a problem not starting which was a fault with the injectors and the condition of the vehicle it self was so good unbelievable from the two employees.
So I as a customer would like to know how and what has brought the value of a 2014 year model vehicle to R 90000.
Assistant is highly appreciated as SA Taxi staff are not replying as I mailed Lerato Rikhotso and Rachel Morutinyane on the 7th and still nothing
Good day,
Again we have to complain about the Sa Taxi solutions customers service. The vehicle was voluntarily return on the 10/08/2016 on the 17/08/2016 I forwarded an email to Rachel Morutinyane confirming that they received the vehicle and there was no reply. Someone from the company contacted my dad and was informed that once the vehicle has been sold they will inform us. My concern is the following ; on the 10th the vehicle was collected by Dominic and his colleague and there was no paper work left for us to sign
The vehicle was taken by a towing operator from Allerton to Sa Taxi premises. On the 7/09/2016 we collected a letter from the post office stating that the vehicle was valued at R90000 on which we did not even receive any evaluation papers from SA Taxi. The day the vehicle left our premises it only had a problem not starting which was a fault with the injectors and the condition of the vehicle it self was so good unbelievable from the two employees.
So I as a customer would like to know how and what has brought the value of a 2014 year model vehicle to R 90000.
Assistant is highly appreciated as SA Taxi staff are not replying as I mailed Lerato Rikhotso and Rachel Morutinyane on the 7th and still nothing
Thank you for bringing this matter to our attention.
We have every desire to address our customer's needs and provide the best solution available to resolve their queries.
Because you are not an authorized person on the account we shall contact the account holder to discuss the matter.
Regards
Khathu Maleba
Service excellence consultant
Thank you for bringing this matter to our attention.
We have every desire to address our customer's needs and provide the best solution available to resolve their queries.
Because you are not an authorized person on the account we shall contact the account holder to discuss the matter.
Regards
Khathu Maleba
Service excellence consultant