1 reviews | Active since Mar 2017
bad customer service
<p>I am writing a complain on behalf of my father in law.he bought a second hand taxi and the taxi was behind by a month.he now is paying the taxi every week.even though payment is done he will receive a call and being threatened.and the agent will talk to him as if he is addressing a child.let the company train their staff and can they update their customers in a right way on how to pay their debt.he is 62 years and threats affect him as he will go sleepless nights.lets sa taxi work together with their customer</p>
Dear Johanna
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We apologize for the delay in getting back to you.
Please let me know if you would still like me to be in contact with you in the coming days to make our best attempt in regaining your confidence in our company and assist your father.
Please accept our sincerest apology for any trouble or inconvenience we have caused you and your father. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s my goal to retain him as a satisfied customer and will hope to serve him again in the future.
Thank you,
Khathu Maleba
Complaints Officer
Dear Johanna
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We apologize for the delay in getting back to you.
Please let me know if you would still like me to be in contact with you in the coming days to make our best attempt in regaining your confidence in our company and assist your father.
Please accept our sincerest apology for any trouble or inconvenience we have caused you and your father. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s my goal to retain him as a satisfied customer and will hope to serve him again in the future.
Thank you,
Khathu Maleba
Complaints Officer