Hellopeter
Share Your Experience
sS
sash S

1 reviews | Active since Aug 2016

24 Jan 2025, 08:55

Bad Collections Agents

Hi,

You guys gave MBD to do debt collection but they call and cut the calls after 10 seconds. You don't even get a chance to confirm your details, they just keep calling ask who they speaking and then cut the calls. So on their side it will show that they doing their jobs and they will say clients are not communicating. This is very bad on us their clients side as it will show we non compliant and those guys will get paid by SA Taxi for nothing. Please this is a major issue you guys need to resolve ASAP or do the collections yourself again!

0
Replies (7)
Sa Taxi Finance
Sa Taxi Finance's reply28 Jan 2025, 08:49
Official
Good day Ms/Mr Singh

Thank you for bringing the above concern under our attention we apologize for the inconvenience this may have caused, and we wish to advise that the matter will be escalated to MBD to rectify, and they will be in contact with you to try and assist with any queries that you may have.

Regards 
Veronica 
sS
sash S's update26 Mar 2025, 09:33
Reviewer Update
Hi, I'm having the same problem again with them
sS
sash S's update16 May 2025, 07:20
Reviewer Update
Guys I'm going through the same problem again for the past 2 weeks again regarding account number 112357:107659. Haven't spoken to anyone regarding this account for the past 2 week cause they always dropping the calls when I say hello, then without my consent they making their own arrangements. You guys needs to sort out your phones, you're a big company.
Sa Taxi Finance
Sa Taxi Finance's reply16 May 2025, 07:46
Official
Good day Sir/Madam

We are terribly sorry for all the inconveniences we have caused you
We will engage with MBD management to try and understand how this issue could be permanently resolved 

If it is in order, we could also arrange for someone to phone you regarding your account 

Kindest Regards 

Solomon Mphofu
Sa Taxi Finance
Sa Taxi Finance's reply16 May 2025, 09:07
Official
Good day Sir/Madam

Please be informed that I'm attending to your concerns
In the meantime, I have requested the details of the Agent handling your account 

I will update you once I have spoken to them 

Kindest Regards 

Solomon Mphofu 


sS
sash S's update16 May 2025, 09:13
Reviewer Update
Thank you
Sa Taxi Finance
Sa Taxi Finance's reply16 May 2025, 10:18
Official
Always a pleasure to assist

This matter has been escalated to the Supervisor at Nutun which handles the collections 

Kindest Regards