Bad Cliënt Service

The “most uninformed call centre agents”. Always getting called by Mandla. He needs a lot of customer service experience.

I’m starting to becoming very tired of the kind of harrasment from SA Taxi Call Centre Agents that act as if they own The SA Taxi Company.

I don’t know how appointments at SA Taxi work but the way the Call Centre Agents sound on the phone when they call clients regarding installment makes me wonder how it and who gives them training to become an employee for SA Taxi. Or is it how they get trained.

Seriously we are your clients. We didn’t go to ur premises to ***** from you. You gave us credit and a lot of credit so we as ur clients by all means try our best to pay what’s owed to you but how do you want us to pay if your agents call and being rude the moment a client answer the phone.

Tell me when will SA Taxi call their clients to just ask simple things like “how are things going and if we as clients are still happy with the vehicles whe bought and to give ratings for client service”. Dololo all they good at is to call a client and demand imediate payment if you owe them.

My worst experience with SA Taxi is the taxi I bought that started giving problems the day after I bought it. I tried all my best to keep on paying whatever the installment that increase every time. Everything went so bad that after they took it in for repairs at Midrand just to find out a week or 2 after that that my Warranty expired. I had to come and fix whatever they fixed out of my pocket.

Complaints you give trough doesn’t even get attended to. I don’t know anymore but I keep on pushing. I don’t have words for SA Taxi anymore.