6 months, stiill waiting for service (SA Taxi Insurance-Khusela Insurance)

Item: Sa Taxi Finance
Rating: 1
Author: Elias M

In April, After my Toyota Quantum had an accident, the insurer sent my car to a panel beater in Mamelodi. Some of the issues it had were windows not closing well, keys not functioning as they should, problems with air con, car clearance (since VIN number was removed in the accident). I lost money because my business has sit still; how can I work without my taxi? I tried to communicate with the insurer, even sending multiple emails. Nothing has come of this. It seems to me that the only thing the insurance company is interested in is my money at the end of the month and not offering me service. If you were considering getting an insurance, please give this one a pass. you will be giving a pass to all the stress and headaches that come with dealing with this inconsiderate people.

My number is SAT122494 (In case they finally decide to take me seriously)

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Replies (1)

Sa Taxi Finance's replyOfficial

16 Sept 2019, 11:07

Dear Elias,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.

Thank you.

Customer Relationship Consultant

Sa Taxi Finance's reply16 Sept 2019, 11:07

Official

Dear Elias,

I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company.

Thank you.

Customer Relationship Consultant